DEXX: Users who have started to pay 5000-8000U on the 16th, a large number of repeated customer service work orders will slow down the progress

PANews reported on February 17 that DEXX issued a document on X platform to explain the questions and issues related to the progress of compensation: 1. Regarding the order of compensation, the compensation is based on the amount from small to large; 2. Regarding the progress of compensation: compensation has been paid from the 8th to the 14th. After all users who have "own a secure wallet + pledged" 5,000U and below, they will collect user feedback on the 15th and 16th to check for shortcomings and fill in the gaps; on the 16th, users who have already started to pay 5,000-8,000U.

3. Regarding the compensation speed is not as expected by users, DEXX said: "Recently, we have received a large number of voices in Telegram saying that we have not received compensation within the scope of compensation, but after inspection, we found that some of them have already paid 1-3 days ago, and the other part It is caused by no pledge/no secure wallet generated. Within 2 days, we received a total of 863 similar private chat/customer service work orders. After verification and statistics, only 152 situations are true. A large number of repeated private chat/customer service work orders will be repeated. Slow down the payment progress.”

4. Regarding "Why has the amount paid to the range of 5000-10000, but I have not received the compensation yet," DEXX said: "Two conditions are required to be met to be successfully received. A secure wallet has been generated when the compensation is paid, and NFT has been pledged. Some people do not produce a safe wallet when paying. If you do not receive a compensation after checking the wallet, please make sure that you have produced a safe wallet and have pledged NFT before contacting customer service to register. "5. Users who have not yet received NFT, because the collection channel has been closed. Manual registration is required with customer service, and the compensation will be settled.